A publication of the Kentucky Center for Public Service Journalism

Newport partnering with Service Line Warranties of America to offer residents service line protection

The City of Newport has partnered with Service Line Warranties of America to offer protection for homeowners for an External Water protection program.

The coverage is voluntary and available at affordable monthly or annual prices. Founded in 2003, SLWA has partnered with over 400 leading cities and municipalities in the US to provide repair service plans that offer peace of mind and convenience.

“Many homeowners do not know that damage to the service lines on their property is their responsibility to repair,” said Newport city manager Tom Fromme. “In the event of a service line emergency, the homeowner is responsible for scheduling the repair and covering the associated cost. As the City of Newport homes age along with the infrastructure serving them, SLWA repair plans provide homeowners with an optional peace of mind solution so they can be better prepared in the event of these unexpected repairs.”

Newport residents will receive an introductory mailing to inform them about optional exterior water service line and exterior sewer/septic line repair plans available through SLWA. Because of the partnership with SLWA, the City of Newport logo will appear on the mailings, which will clearly state that the program is optional and is administered by SLWA, not the City of Newport.

The Exterior Water Service Line Coverage is available for $5.75 per month. SLWA will also offer Exterior Sewer/Septic Line Coverage for $7.75 per month and Interior Plumbing and Drainage System Coverage for $9.99 per month.

The SLWA Service Line Warranty Program protects against damage to pipes on homeowners’ property. Repairs to these pipes are not covered by basic homeowners insurance or by the City of Newport. If a customer’s line is in need of repair, a simple call to the SLWA 24-hour hotline will dispatch a local, licensed contractor familiar with the local code.

There are no service fees or deductibles. Many factors contribute to the life expectancy of a service line including the age, type of piping material, soil conditions and installation quality – all factors which are covered by the SLWA protection program. This program is voluntary for residents and provided at no cost to the City of Newport and no public funds are used to promote or administer the program.

“Our service plans not only cover the cost of the repair; they also provide homeowners with reputable, local contractors who will do the best possible job,” said Tom Rusin, CEO of SLWA parent HomeServe USA. “We’re thrilled to be partnering with the City of Newport and look forward to the opportunity to provide the City of Newport homeowners with the assistance they need when faced with a home repair emergency.”

SLWA is a source of utility line plans endorsed by the National League of Cities. The company is committed to customer service, ethical marketing practices and maintaining an A+ accredited rating with the Better Business Bureau. For questions about this service, or to enroll, please contact SLWA at (866) 922-9006 or visit www.slwofa.com.

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