A nonprofit publication of the Kentucky Center for Public Service Journalism

KSP upgrades 911 emergency dispatch system, will improve response time and officer safety 

An upgrade to the Kentucky State Police 911 emergency dispatching system marks an important milestone for the agency.

The Kentucky State Police have been relying on their CAD (Computer Aided Dispatch) program for over 15 years to supply the information needed by first responders when answering calls for service.

“Our agency recognized the important role of having the correct technology to provide safer communities for our citizens,” said Kevin Woosley, KSP’s 911 Administrator. “We knew that the time had come to make a change as we had just outgrown our current CAD system.”

In searching for a replacement solution, a team made up of leaders from multiple state police posts conducted an exhaustive search to find a solution that could meet not only KSP’s unique needs today, but also continue to grow in the foreseeable future.

“The Kentucky State Police have always been a valued strategic partner for Caliber and we are excited not only to see what this next chapter will bring, but also to have the opportunity to continue supporting them in their mission of increasing interoperability and streamlining their operations,” said Blair Robinson, Caliber’s Executive Vice President.

The CAD Next Gen upgrade with Caliber Public Safety will provide improvements such as automatic DMV and NCIC (National Crime Information Center database) checks to cut down on steps that previously required the dispatchers to access a second application, as well as providing access to possible computer system information exchange with neighboring agencies.

The upgrade to the system will be a phased approach, which began with Post 12 in Frankfort on November 18. All KSP Posts are expected to be upgraded by April, 2020.

Kentucky State Police

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