A publication of the Kentucky Center for Public Service Journalism

Boone County dispatch outage triggers inadvertent public notification through CodeRed system

During the overnight hours of January 11, 2018, the Boone County, Kentucky Public Safety Communications Center (911) experienced an outage during scheduled technical work resulting in the inability to answer incoming phone calls for approximately forty-one (41) minutes.

A strategic partnership exists between Boone County and Kenton County which have established protocols to serve each other in such instances which worked seamlessly during this incident.

As a result, service to the public and first responders continued without issue. During this time frame, an administrative message intended for first responders and emergency personnel was inadvertently sent to subscribers of the CodeRed alert system. Boone and Kenton counties regret any inconvenience to the public.

Boone County Emergency Management maintains the CodeRed Mass Notification System which integrates published telephone database information and mapping to allow for specific geographic area notification capability. In the event of a localized emergency, officials can select the affected area on a map of Boone County and automatically generate a call list. The CodeRed Mass Notification System then begins to contact each number on the call list.

The CodeRed alert system is a reliable tool with a proven track record of alerting the public in severe weather and emergency situations.  Inter-county protocols have been reviewed to enhance the benefits provided by CodeRed and to ensure appropriate activation.

Office of the Boone County Judge/Executive

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