A nonprofit publication of the Kentucky Center for Public Service Journalism

State sets up in-person services by appointment for those seeking unemployment services, adds offices


People can make appointments for in-person unemployment insurance (UI) services that will be offered beginning today to assist Kentuckians while ensuring the safety of those needing assistance and limiting the spread of COVID-19.

Beginning today, in-person UI assistance will be available to claimants by appointment only in Frankfort at the Mayo-Underwood Building located at 500 Mero Street. The appointments will continue until further notice and be available Monday through Friday from 8 a.m. to 4 p.m., except for state holidays.

This was the unemployment services line on Thursday in Frankfort. (Photo by Robin Cornetet/Kentucky Today)

In-person UI assistance will be available by appointment only on June 29 and June 30 in Grayson near Ashland and Owensboro during the hours of 9 a.m. to 6 p.m. local time. The Kentucky Community & Technical College System will be hosting the events at the following locations:

• Ashland Community and Technical College, Technology Drive Campus, Rocky Adkins Pavilion, 902 Technology Drive, Grayson, Kentucky 41143
 
• Owensboro Community and Technical College, Technical Building, 4800 New Hartford Road, Owensboro, Kentucky 42303.

Claimants must bring two forms of identification like their driver’s license or other photo ID and social security card for identity verification.

Appointments can be made at kcc.ky.gov and going to the “In-Person UI Services” View Services button.

Kentuckians who need additional assistance with their unemployment insurance claims can also visit kcc.ky.gov and use the Chat Now button or call (502) 564-2900.

The Office of Unemployment Insurance and the Kentucky Labor Cabinet are working collaboratively to identify additional times and locations for in-person services around the state which will be announced soon.

Commonwealth of Kentucky Labor Cabinet


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21 Comments

  1. glenn thompson says:

    need in person appoment to get my benifts fixed so I can get the monies I need.

  2. GLENN THOMPSON says:

    I was laid off from 3 23 20 until 7 6 20 I have only recived some of my benifts an I need the rest too pay my bills I want get a pay until 7 24 20 . I dont nt have enough to buy gas are food today. Please release my benifts . If any question about my laid off call my company there I work PLEASE GET IT DONE SOON>GLENN

  3. When covid got started my employer told me he couldn’t place me on a job because of my age. He said I was at risk. I have had problems every since. I have no income and in need.

  4. Gregory Hankins says:

    I would like to have my unemployment please help with it all. Broke no more money for bills or food.maybe you should try it sometime. Just find out what’s it’s like to pay my bills car insurance food rent. On promise from Kentucky unemployment.

  5. Barbara Thomas says:

    I have been off since April 3 tried to file on line had an awful time then in June finally got through also received ok letter in mail but no assistance as of yet tried phone no response was told about face to face tried to get an appt.all filled up .I have worked for over 50 years and paid taxes but when
    I need help there is none

  6. Oma Whitaker says:

    Oma Whitaker. August 8,2020 i have been off work since 3-29-20 have not recieved any of my checks i can’t pay my bills or get food. I need my money so can you please see what the hold up is before i loose everything send me my checks asap

  7. Stephanie kalbaugh says:

    Can’t call. Can’t get a in person appointment. No checks. Everyone in Indiana isn’t having any issue. Why is Kentucky?
    Who do we talk to? Why does no one respond?

  8. Patricia king says:

    Would love to know when and how to get a in person appointment have not received a check since june 2nd have drove to frankfort nothing at wits end need help please and thankyou

  9. Tambra Parkerson says:

    I’m trying to find out when my appointment is.

  10. Edra says:

    Ive been trying to get a hold of someone sent march i havent gotten anything this is really bad, no where around here to get help so ill be leaving for frankfort tomorrow this is absolutly crazy

  11. Mark says:

    I need an appointment please. I’m begging for help!! I’m trying so hard to do the right thing when I’m so close to doing the wrong things. Need help with an appointment PLEASE

    • Misty D Nance says:

      I COMPLETELY agree and understand with your “wrong things” I’m a single mom been waiting since March and this us now middle if september and I still havnt received so much as a letter in the mail, i only have my screenshot saved as confirmed confirmation,,,

  12. Melissa Bloyd says:

    I filed originally on April 25th!! I still have yet to receive ANYTHING about my PUI… Since filing in April I was let go from my current job bc of something on my back ground from 2014 and this happens after I had been with the company for a few months!!!! Now I need to file regular UI and am not able to get through to anyone by phone or by appointment!! This is CRAZY!!! DESPERATE FOR A RESOLUTION

  13. raymond j Floyd says:

    appintment to talk to someone, please help me

  14. Tasha Hudson says:

    I would love to get appointment or someone to help me i haven’t received anything since june 13th please reaching out for help

  15. Rebecca says:

    My husband filed his first claim on 8/26/20 we have called every number possible also called the Governor’s office and we still havent heard anything. It would nice if at least someone would reach out and let us know something. We leave our number and they say we will receive a call back and NEVER have we received a call.

  16. Donald Coker Jr says:

    Filed and got letter July 12 saying I was getting unemployment and how much NOTHING since. Now we’re getting evicted and have no money to move and no where to go by no fault of my own. What are people supposed to do no one will help us. This is a nightmare. The unemployment has just left us out into the cold. What are people going to do???

  17. William k westbay says:

    Can I plz get a appointment I need my money to feed my kids ,I did everything I was suppose to do and still no response or call

  18. William Kenneth westbay jr says:

    I filed in Dec and done everything I was asked of to prove that it is not a froud, I need my money to feed my kids and not loose my house ! Can I get a person that cares to contact me ! The appointment crap is another failer!

  19. Nicholas Naylor says:

    I really need an appointment I’ve been waiting for over a year my income tax and everything was messed up over all this and now I can’t even log in to my own account

  20. Crystal says:

    I’m trying to quit for my benefit but it wouldn’t let me do it

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